Order Processing Time:

All orders will be packed and shipped with 2 working days.

Shipping cost:

$10 Flat rate with Australia

Free Shipping for orders over AUD50 AFTER discounts. (Australia Domestic Only)

Still have questions? 

Please contact us info@zennkarma.com.au (Monday - Friday 9AM – 6PM AEST)

We offer 30 days Return Policy to our valued customers.

You are eligible to return and get refund to an item when it’s broken on delivery, incorrect size, or you just changed your mind within the first 30 days of your purchase.

1. All refunds will be returned via the original forms of payment within 14 working days of receiving the returned order.
2. Items must be returned in original sale condition. 
3. You need to provide personal details for returns. These details will be used for the purpose of processing the return and in accordance with our Privacy Policy.

(Items purchased outside of the Australia are not eligible for returns due to customs issues.)

Please follow Return and Refund process online, subject to the following conditions:

Faulty / WrongReturns:

1. We will email you the return label. 
2. Original shipping costs will be only refunded on faulty item returns where the entire order is returned.

Change of Mind Returns:

1. Buyer needs to arrange the return shipping cost and provide the tracking. 
2. Refunds will not include the cost of original shipping for change of mind returns.

Still have questions? 

Please contact us info@zennkarma.com.au (Monday - Friday 9AM – 6PM AEST)

We, Zen and Karma Pty Ltd, value the privacy of our website visitors and customers. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or use our services.

 

Collection of Information

We may collect personal information from you, such as your name, email address, phone number, and shipping/billing address, when you place an order, create an account, or contact us for support. We also collect non-personal information, such as your IP address, browser type, and website usage patterns, through the use of cookies and other tracking technologies.

 

Use of Information

We use the collected information to process your orders, provide customer support, and improve our website and services. We may also use your email address to send you updates, promotions, and other marketing materials, but you can opt-out of these communications at any time.

 

Sharing of Information

We do not share your personal information with third parties for marketing purposes without your explicit consent. However, we may share your information with service providers who assist us in running our website and fulfilling orders, such as payment processors and shipping companies. These service providers are bound by strict confidentiality agreements.

 

Security of Information

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We use secure sockets layer (SSL) encryption technology to protect your payment information during checkout. However, please note that no data transmission over the internet can be guaranteed to be 100% secure.

 

Your Rights

You have the right to access, correct, or delete your personal information held by us. You can exercise these rights by contacting us at nfo@zennkarma.com.au. Additionally, you can opt-out of receiving marketing communications from us by clicking the "Unsubscribe" link in the emails we send you.

 

Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting a notice on our website or sending you an email.

 

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at info@zennkarma.com.au. We will do our best to address your concerns promptly.

Thank you for visiting our website and trusting us with your personal information. We strive to maintain a high level of transparency and accountability in our privacy practices.

 

About Shopify

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. For more details, please go to, https://www.shopify.com/legal/terms or https://www.shopify.com/legal/privacy.

 

Introduction

These Terms and Conditions govern your use of our website and the purchase of any products from it. By visiting our website and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms and Conditions", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

 

Products and Services

We reserve the rights to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

 

Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

 

Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the rights at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

 

Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

 

Governing Law

These Terms and Conditions shall be governed and construed in accordance with the laws of Australia, without regard to its conflict of law provisions.

 

Changes to Terms and Conditions

You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right, at our discretion, to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

 

Contact Information

If you have any questions about these Terms and Conditions, please contact us at info@zennkarma.com.au.

 

At Zen and Karma, we are committed to providing a website that is accessible to the widest possible audience, regardless of ability or technology. We are continually striving to improve the accessibility of our website to ensure that it is compliant with the best practices and standards in web accessibility.

 

Our Commitment

• We adhere to the principles of accessibility and strive to ensure that our website is usable by everyone.
• We test our website for compliance with accessibility standards, such as the Web Content Accessibility Guidelines (WCAG) 2.1, to ensure it is accessible to individuals with disabilities.
• We continuously review and update our website to improve accessibility for all users.

 

Accessibility Features

• Our website is designed with a clean and simple layout that is easy to navigate.
• We use descriptive alt text for images to provide context for screen readers.
• We ensure that all interactive elements, such as buttons and links, are clearly identifiable and distinguishable.
• We provide keyboard-only navigation for users who cannot use a mouse or touchscreen.
• We aim to maintain a consistent color contrast ratio between text and background to ensure readability.

 

Assistance and Feedback

If you encounter any accessibility issues while using our website, we encourage you to contact us using the following information:

• Email: info@zennkarma.com.au

We will do our best to address your concerns and provide assistance as quickly as possible. We also appreciate any feedback you have regarding the accessibility of our website, as it helps us identify areas for improvement.

 

Compatibility

We strive to ensure that our website is compatible with the most popular browsers and assistive technologies. However, due to the rapidly evolving nature of technology, we cannot guarantee compatibility with all devices and software. If you encounter any issues with compatibility, please let us know so we can investigate and provide assistance.

 

Thank you for visiting us. We value your feedback and appreciate your patience as we continually work to improve the accessibility of our website.